Finding the FREE Real Player & which version you may want for playing our Programs On-Demand.

1. For our Programs On-Demand in Real Audio.  You will NEED AT LEAST REAL PLAYER Version 8 for all of our Real Audio programs on demand.  Real Player versions 7 or lower cannot display our song title displays, so they will not work on any Programs On-Demand on this site.

2. You Can Find it Free - The basic Real One Player Player is free from this link (use the right side "get our basic player") (NOTE: There really IS a free version of the player, but they sometimes make it hard to find!  (and they change the location of the link.  As of this update [Feb, 2007], it is located on the page linked above - on the right side).  If our link above is NOT working, then use this main page link and look to the far upper right for a TINY link: "Free Real One Player."   Then on the page that follows, look for the "or get our basic player" section and the "Download the Free RealOne Player Only" link.

3. If You Don't want the Newest Version, you can still find version 8.  At the time of this writing (Feb 2007), you can still download and install version 8 from this page on the Real site:

> Click Here to find & download Version 8 of Real Player

After you have installed the player see How to Listen, What the Play Buttons Mean / Sound Quality on our FAQ page for how our Programs On-Demand are set up.  If you are new to the site, or need help understanding how it is setup, please click here to read the Site Navigation Help Info

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Notes about the MP3 Programs On Demand options vs. Real Audio & Real Player

Most of our Programs On Demand series (excluding a few series without Member's Options) now have MP3 listening options.  We still use Real Audio for the Modem Speed (LO) listening option on some series because Real Audio 21 kbps still offers better quality at that lower rate.  Our HI and CD quality options are now MP3 56 and 128 kbps.

At the 56 & 128 streaming rates, we give you the option of launching the programs with either Real Player, where we can supply you with display information about the program in the player window, or your default MP3 player (Winamp is recommended by us, or iTunes, Windows Media Player, many others).  Just to be clear, the 56 & 128 streams are MP3 audio, even if launched with our Real Player buttons.  The special buttons for Real Audio are for the purpose of launching the title and display info along with the MP3 audio. which we can only do with Real Player.  MP3 play button options do not have this information display.

There are far more files associated with the Real Audio play button options (in order to provide the display of titles and information), so if you experience problems using these options, please try the MP3 player button options.

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We have song title displays on most of our Real Audio Programs On-Demand.  You WILL need at least the basic REAL PLAYER 8 for our Real Audio Programs On-Demand options, and any versions of the newer Real One player should work fine (as of this writing, the most recent version [10-5Gold] works fine with our displays) .  The Song Title displays generally work well, but here are some known issues or problems:

a. For OPTIMAL display of our player window titles and CD images, we recommend that you DETACH the "Media Browser" from the player.  We automatically load our web page with the complete playlist of the Program Set that you are hearing into the Media Browser window.  On Member's program streams, there will be no ad or other pop-ups from those playlist pages.

b. On some occasions, you may get a script error when pressing a Play button - the error message usually has something about a missing close bracket near line xxxx, or similar.  Pressing the same or another Play button again usually works correctly and resolves it.  If we can determine what causes this to occur we will adjust it.

c. Song title displays will sometimes not work if you go BACK (left) one or more clips using the clip selector - this is on the "Playlist" bar on the Real Player (if it is not visible, got to the "View" menu and select "Playlist.")

d. If you use the "slider" to try to skip ahead in the program before all of the titles load, they will not work properly from the point you select.  How you can tell if all of the title files have loaded: Using a 20.7 kbps stream as the example, when you first start the program, you will see a higher bit rate indicated in the green info panel at the bottom - probably 44 kbps - for some time after the start of the program.  This depends on your connection speed, and will last from a few seconds to a minute.  After all of the title files have loaded, the bit rate will drop to about 20.8 kbps in the display window.

e. if the player display contains CD images, If you use the "slider" to try to skip ahead in the program, the images for the selection that you stop in will not display (whatever song's CD image that you were on when you moved the slider might stay in the display) .  At the point of the next song change (segue) the proper images for the current and previous songs will display correctly.

Generally, there are far more files associated with the Real Audio play button options (in order to provide the display of titles and information), so if you experience problems using these options, please try the MP3 player button options.

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If you click on a button for one of our Programs On-Demand and get a message like:

Requested file not found. The link you followed may be outdated or innacurate. file://C:/WINDOWS/Temporary Internet Files/Content.IE5/G1Y38DQV/eo-127-5[1].ram.

This problem occurs with Internet Explorer when there are a huge amount of "temporary internet files" stored on your local computer's C drive.  To resolve the problem, go to your Real Player menu under "View" / "Preferences" and select the "Performance" Tab.  Under the 2nd item down - "Clip Cache" - click the "Settings" button, then click "Empty Clip Cache."  This may take up to a few minutes to complete.

Note that this problem may occur even if you have a lot (1GB+) free space on your drive.  In cases where we have seen this, Emptying the Clip Cache, or just deleting the files from the directory that Real Player shows that it is using, has resolved the problem.

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(Also: Programs On-Demand start playing, but I get a file error after a short time - over and over)

(Also: The MP3 CoolStreams constantly cut out)

If you are using a web security program like "Norton Internet Security 2005" or others, sometimes they cause problems that prevent some or all of our Programs On-Demand to play on your computer.  If you are using a security program and are experiencing problems, try disabling the security program to see if it resolves the problem.

SYMPTOMS: The Real Player opens and the Program starts playing, but only plays for a short time before stopping with an error message indicating that a file or image was not found, or the Server timed out.  You click OK, the player starts the next program set, and the same thing happens repeatedly.  We have seen this problem with "Norton Internet Security 2005" in particular.  This may be because our scripts which sync the audio to the song titles and CD images download a large number of small files, and processing them through the Norton Internet Security program takes too long.  We have tried increasing the Real Player setting for connection time out (under Tools / Preferences / Playback Settings / Connection) to over 60 seconds, but it did not resolve the problem.  The only way we have been able to play the Programs On-Demand Under "Norton Internet Security 2005" was to change the status setting to "OFF."  You may want to read other user reviews and experiences with "Norton Internet Security 2005" on Amazon (click to read) or other relevant posting boards.

We have also had problems playing the MP3 CoolStreams on some machines under "Norton Internet Security 2005" in particular. the SYMPTOM is that the CoolStream will stop and start often as if the stream is droppping out or turning off.  When we turned off Norton Internet Security 2005, the stream played perfectly.

If you are using our MP3 Coolstreams, see #11 below also!

Network congestion is usually experienced over modem connections, and is often right at the ISP. But it can be other points along the path between the servers and your location as well.

Note that the 56 k & 128 k (or older HI, FM, CD1) and even the Live365 MP3 streams will not work well, or at all, over 56k modems!

There are a few things you can try in Real Player also:

A.  You can try increasing the "buffer" size on the Player. Here's how it is set up in the Real One Player, Version 2:

Go to TOOLS / Preferences - Preferences is near the bottom of the menu (note, if the player opened in "compact" display mode, as many of our links will cause it to do, the TOOLS menu may be to the right of "File  View  Play  Favorites..." where you see ">>")

Click the "Connection" link on the left side under "Category"

First, in the top section, check your "Bandwidth" settings and set to match your connection situation if it is not already set correctly

NEXT, click "Playback settings", check "Buffered Play" to see if it has a value like:

When needed, buffer 30 seconds of the clip before playing


NEXT, look at Network time-out below that. It says:

"If you frequently receive network time-out errors, you can increase the
time Real One Player waits before reporting a connection failure.

Start with values like:

Connection 20 Seconds ; Server 90 Seconds

If that does not work well, try

Connection 40 Seconds ; Server 90 Seconds

Connection 60 Seconds ; Server 120 Seconds

etc.

Experiment with these values to see if a better result can be obtained.  If the connection is experiencing real problems, you may still experience dropouts or interruptions.

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You have tried clicking on a "Play-LO" button for Real Audio, and tried clicking on a Listen-HI button for streaming MP3, and nothing at all happens.  Here's some possible reasons:

a.) If you have never streamed audio over the internet to your PC before, and are just trying to liisten for the first time:

a.1.) For the Real Audio streams, you must download the Real Player as in 1) above.  If you are unable to download the player, you may be behind a company firewall that does not allow you to download anything - some company policies are that restrictive.  Check with your computer or Information Systems department.

a.2.) For the MP3 streams, if you have never listened from Live365 before, a window should pop up asking you to configure your system with an MP3 player.  If you choose to download the "Live 365" player, you could be blocked by a company firewall that does not allow you to download anything - some company policies are that restrictive.  Check with your computer or Information Systems department.  Here is a more comprehensive Help Page on Live365.  In some very restrictive environments, you may not see any window or message appear at all.

b.) If you have streamed audio over the internet to your PC before, here are some things to double check before contacting us:

b.1.) Know your connection speed.  If you are using a 56k modem connection, the only buttons on CoolStreams that will work reliably are "Play-LO" and "Members-LO."  The MP3-56 & MP3-128  (or older "Play-HI," "Listen-HI" or Members-HI, "Members-FM," and "Members-CD")  streams ALL REQUIRE greater than a 56 k connection, like DSL, Cable Modem, or T1.

c.) If you are using any kind of Internet Security program, it could be causing problems with our streams, even if it does not with other stream sources.

c. 1) Please see item 5 above:
Real Player Problems, Programs On-Demand won't play / Security Programs
(Also: Programs On-Demand start playing, but I get a file error after a short time - over and over)

c. 2) See item 13 below: The MP3 CoolStreams constantly cut out

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Q. Why can't you list the exact time that each cut on the program starts so that we can drag the slider to that point on the real player?

A. Under the Digital Millennium Copyright Act (DMCA) of 1998, we cannot have the exact start time displayed on our site.

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Q. Why Can't I skip songs that I don't like?

A. Our Programs On Demand are broadcast style programs (or actual broadcast programs) and our MP3 Coolstreams are set up like Radio sound streams (songs are segued).

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If you have more questions, e-mail us

Q. I'm getting a window full of "undefined" where the play button and other stuff should be when trying to play the MP3 CoolStreams for the first time.

A. Our browser player has some incompatibility issues with a few different older Norton products. Essentially, they have some "security" settings that break our browser-based player. The biggest problem has to do with Norton Internet Security, which causes an "undefined" problem when the player is launched.

If you are using an internet security product like Norton, read on and follow these instructions EXACTLY and DO NOT SKIP ANY STEPS:

The appearance of numerous instances of the word "undefined" in the Live365 Player window (as well as other odd behavior such as incomplete windows, continuous loading or an "object expected" error) is normally caused by Norton Internet Security, Norton Personal Firewall or Norton Anti-spam. To allow Live365 unrestricted access, follow the steps below to exempt Live365 from Ad Blocking, delete all of your temporary files, and then restart your computer.

For 2004/2005 products

1. Open Norton Internet Security or Norton Personal Firewall.
2. Click Ad Blocking > Configure > Advanced > Add Site.
3. Type www.Live365.com and then click OK.
4. Select the newly created www.Live365.com entry. In the right pane, on the Ad Blocking tab, click Add.
5. Select Permit.
6. Type a single / into the dialog box, and then Click OK.
7. Click OK to close any open windows.
8. Log out of Live365 then delete all temporary internet files from Internet Explorer (Tools->Internet Options->Delete Files)
9. Restart the computer.

For 2003 products
1. Open Norton Internet Security or Norton Personal Firewall.
2. Click Options.
3. On the Web Contents tab, click Add Site.
4. Type www.Live365.com and then click OK.
5. Select the newly created www.Live365.com entry. In the right pane, on the Ad Blocking tab, click Add.
6. Select Permit.
7. Type a single / into the dialog box, and then Click OK.
8. Click OK to close any open windows.
9. Log out of Live365 then delete all temporary internet files from Internet Explorer (Tools->Internet Options->Delete Files)
10. Restart the computer.

For Norton Anti-Spam:
1. Open Norton Anti-Spam
2. Click on "Ad Blocking" (or "Popup Blocking" whichever is on)
3. Click on "Advanced" to configure for individual web sites
4. Click on "Add Site" and a window will appear named "New Site/Domain"
5. Enter www.Live365.com, and click "OK" and the site will be highlighted in the Web Contents Options window
6. Click "Add..." under the Ad Blocking window and the "Add New HTML String" window will appear. Select "Permit," type in a backslash "/" and click OK, then click OK in the Advanced window
7. Log out of Live365 then delete all temporary internet files from Internet Explorer (Tools->Internet Options->Delete Files)
8. Restart the computer.

If these steps do not resolve the problem, please contact us for additional help.

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Q. I Cannot login to the MP3 CoolStreams - I type my Login and Password and the same login screen just returns over and over again! (I know the login is correct)

A. If your Membership is current (not expired), then you may be on a browser with very restricted "cookie" settings:

Internet Explorer 6.0 or higher

To enable the cookies on Internet Explorer open an instance of the browser. Go to "Tools" then "Internet Options". Click on the "Privacy" tab. Lower the slider to the bottom to "Accept All Cookies". (Note: If you don't want to go all the way to "Accept All Cookies," the player also should work on settings of LOW, MEDIUM and MEDIUM-HIGH, but you might see a "The Page Cannot Be Displayed" message on the top of the Player window using these settings.  The player will not let you login on settings of HIGH and BLOCK ALL COOKIES!)

Internet Explorer (5.0, 5.5):

To enable the cookies on Internet Explorer open an instance of the browser. Go to "Tools" then "Internet Options" Hit the "Security" tab and go to "Custom Level". Scroll down to "Cookies" and make sure that both cookies settings are enabled. Hit "OK" then "Apply". This will turn your Internet Explorer Cookies on.

Netscape Navigator (4.7x):

To enable the cookies on Netscape Navigator 4.7x open an instance of the browser. Go to "Edit" then "Preferences". There click on "Advanced", make sure that "Accept All Cookies" is checked and hit "OK". This will turn your Netscape Navigator 4.7x Cookies on.

If you have tried these settings and still cannot login, please email members @ musicsojourn (dot com) for assistance.  If your Membership and login has expired, you should see a small red warning message saying that the login is not valid at the lower left side of the player

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If you have more questions, e-mail us

If you are using a web security program like "Norton Internet Security 2005" or others, sometimes they cause problems that prevent our MP3 Coolstreams from playing properly on your computer.  If you are using a security program and are experiencing problems, try disabling the security program to see if it resolves the problem.

We have experienced problems playing the MP3 CoolStreams on some machines under "Norton Internet Security 2005" in particular. the SYMPTOM is that the CoolStream will stop and start often as if the stream is droppping out or turning off.  When we turned off Norton Internet Security 2005, the stream played perfectly.

Web security program like "Norton Internet Security 2005" or others also sometimes cause problems that prevent some or all of our Programs On-Demand to play on your computer.  See topic 5 above.